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FREQUENTLY ASKED QUESTIONS

• WHAT IS AN OEM?
  An OEM is the original equipment manufacturer’s part and is usually sold by the OEM to distributors who then sell it to retailers.

  
  

• WHAT IS A REMANUFACTURED PART?
  A remanufactured part is an original equipment manufacturer’s product that has been cleaned, inspected, remanufactured and tested to work properly.

  
  

• WHAT IS A COMPATIBLE?
  A compatible is a product that has been manufactured by someone other than an original equipment manufacturer to work in the original equipment manufacturer’s product.

  
  

• WHAT IS A REFILLED PART?
  A refilled part is a part that has been refilled without any inspection or replacement of needed parts and then sold to a customer. WE DO NOT SELL THESE TYPES OF PRODUCTS.

 

OUR GUARANTEE

If you are not satisfied, we will refund your purchase price or replace the defective product. Our compatible products work like the original equipment manufacturer’s products. Our remanufactured products are cleaned and inspected, and any defective parts are replaced.  EXPRESS INK & PAPER CO. products are guaranteed to be free of defects in materials and workmanship.

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